Honest, friendly, timely repair completion, and reasonably priced. They charge what they say they will, and waived the $80 diagnostic fee since I had the car repaired in the same visit. They also offered to shuttle me to home and back since I needed to leave the car for the day - a very nice added service which I took advantage of. Best of all: they provide a 3-year/36k mile warranty on the repair they did, which was a power steering pressure hose replacement. I don't believe I've ever ever had a shop offer a repair warranty that long, let alone on a hose. I like these guys. I'll be back next time I need a repair - and with my 10 and 19 year old cars, that will probably be fairly soon!