First of all you were not updating, had to call several times for the updates Very expensive too.
Hi Magie, thank you for the feedback as it's an opportunity for us to get better. We sincerely apologize for the lack of clear communication with you, you shouldn't have to reach out to us to know what's going on with your vehicle. Customer communication is part of the core of what we believe creates a great customer experience, and we failed here. We ask that you give us a chance to make things right and prove to you that this wasn't the norm of how we operate. Thank you again for flagging this with us, we will not take this feedback lightly.
- Prue Location