San Antonio and Boerne Auto Repair

Excellent customer service, clean facility Derrick and Jay were timely and extremely professional.

Worked me into their busy schedule and kept me informed !

Very friendly and courteous. I was respectfully addressed with each inquiry. Will totally go back.

This was my first time conducting business with this company. I scheduled an appointment for service via their website. Due to urgent issues, I called and was helped immediately. They explained due to my issue, I could drop my vehicle off that evening, and they would take a look as soon as they could. They were very clear that it may not be until the following week, which I agreed to. Much to my surprise, I received a call the following afternoon telling me that they would be looking at my vehicle sooner than expected. I was very pleased indeed. Shortly afterwards, I received a comprehensive report on the issues with my vehicle. The report was straight forward. I placed a call for pricing and options. I agreed to the some of the services suggested and they took care of everything within a couple of days. Every interaction with each representative as effortless. Clear information was provided, and I was treated with the utmost professionalism.

I have had work done on several vehicles and my husband also takes his company trucks to be serviced at this location. All staff are very friendly and professional. Best of all is the guarantee on the work.

Called first thing when they opened for a quick tire repair. They were able to squeeze me in despite a busy morning. Had a nail that was able to be removed and plugged in less than an hour. Service was excellent and quick!! Thank you so much!!

Frustrating experience that was made a little better. I brought my car on Friday morning (Aug 30) for two tires that were low, one needed repair and the other needed replacement. Belden's guaranteed me that they would have my vehicle finished by the end of the day Friday I was not given any update throughout the day. On Saturday morning Belden's informed me that they were backed up Friday and could not get to my vehicle, but again guaranteed they would finish by 2pm as they closed at that time. At 1:15pm I called to ask about the status of my vehicle to which they told me they hadn't even began work on my car yet and would not finish by two as they had promised. I went to Belden's immediately to pick up my vehicle and to find another option. Luckily discount tires on Culebra was able to finish my vehicle that same day. The reason Belden gets 3 stars in this review, and not 1 is that they were apologetic and they patched the one tire for free as a way of apologizing. I appreciate the gesture and the politeness, but they still took 2 days from me. Which would not have been so bad if they had been proactive in informing me about my vehicle. I had to call them several times to get updates, and multiple times there was no answer. I did not appreciate that. I do however, want to give them credit for accepting responsibility and apologizing. Many people don't do that anymore.

Manager Alex and Technician Bernardo provided exceptional service today (06 Sept). I had hit a piece debris on the road, and it knocked something loose under my car; something loud was dragging along the road. This made me quite nervous, so I got the car to Belden's as soon as possible, and the guys got my car in and onto a lift within 5 minutes of my arrival. Bernardo found what was dragging on the ground and tacked it back into place immediately. What a huge relief that was! I will definitely be back to Alex and the guys at Belden's on Fredericksburg Road in the Medical Center for any other maintenance issues I have. Thank you a million, guys!