Ms. Johnston, Thank you for reaching out to us concerning your fathers’ work that was performed at the Boerne location. We would like to take a moment to speak to you at your convenience to clarify your concerns on the work that was done. We believe there could be some misunderstanding as there was much more work done than just ball joints on the vehicle. In fact, the vehicle also had a complete timing chain set, idler arm along with cam phasers replaced in addition to the ball joints being replaced. We have also spoken to your father and he is not unhappy with the repairs. In fact, we will be picking up the vehicle from him on Monday, reperform the alignment that was done and deliver it back to him at home. We did apologize to him for the vehicle still pulling. Please reach out to us at 2 1 0. 4 9 4. 0 0 1 7 at your convenience so we can discuss your 1 star review. Sincerely, Jason Thomas General Manager Belden’s Automotive & Tires
- Boerne Location