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5

Best place to get work done on your vehicle. They always send a "Thank You" card which I've never seen anyone else do. I love their no-nonsense approach to fixing vehicles. I never feel like I'm being sold something I don't need.

5

I have all my vehicles serviced at Belden's Automotive. Charlie is a great honest guy and always explains what needs to be done very thoroughly. I would highly recommend Belden's for your car needs.

4

Facing a long Texas drive without A/C is not a fun thought, fortunately Belden's was able to make room to investigate and try to facilitate the repair without impacting my plans. A couple hours after dropping my vehicle off, and receiving a courtesy ride home (super handy service btw!!), they called to let me know the repair was rather minor and my vehicle would be ready shortly. This is when things did not go so well... upon driving my vehicle, the A/C was unchanged ... still blowing "hot" and certainly not "cold" as I was told. I believe it reflects the true character of a business when they are faced with a difficult customer service situation. While my expectation was the repair was made as promised, the professional and very satisfactory resolution of this situation leaves Belden's as my "go to" repair shop. A couple hours after returning, my vehicle was ready, no additional cost to me, a full explanation of how the "oops" happened, many apologies for it happening, and their thanks for my understanding their need for additional documentation to allow them to fix their processes for future customers. This would have been a 5 star review if the repair was right the first time... perhaps I will be able to do that on my next visit....

5

Fair, Honesty, Communicates Well, Good Prices. What More could you ask for. Clean Waiting room (if needed) and Clean Restrooms! Have already returned because they EARNED My Business!

5

I cannot brag on Belden's enough. I had an issue with a hub bearing that I needed fixed at the very last minute and they went out of their way to get my car in and fixed in a timely manner. Their customer service goes above and beyond my expectations. Carl made what would usually be a stressful process very enjoyable. Highly recommend these guys!

5

I have been with Belden’s for over six years. When I became a widow I needed a place I could go for auto needs or just questions. When I needed a new car I was given advice on which cars didn’t have good service records & which did. When my granddaughter needed a car for college the staff guided us as well as inspected to see if there were issues with the vehicle. Charlie, Carl, & Alex told her if she had car problems or questions while at college to have the technician call them before authorizing any work. This made her more comfortable about not being taken advantage of. The staff does not have a crystal ball to predict upcoming problems but they will advise as to things that are showing wear & will need to be addressed & approximate cost so you can budget. I only go to Belden’s for my auto maintenance/repair needs. I have and will continue to recommend them to family & friends.

5

Professional, courteous and timely service. Very pleased with my experience here... it could not have been more positive. Would recommend to anyone.

5

Hands down, one of the best experiences I've ever had with an automotive place! The staff is exceptional. Being new to the area, Charlie was very patient and helpful walking me through the process of getting my vehicle registered in Texas. He took the extra time to write down locations and numbers for me. Alex and Carl gave me great suggestions about things to do in the local area. In a time where good customer service is a rarity more than the norm, it is so refreshing to come to a place where they take pride in making sure their customers are satisfied. Not only will I be back, I'm going to recommend them to others!

5

I’ve always had great experiences with Belden’s! They’re very friendly and helpful. As a younger female who knows little to nothing about cars, they always are very clear when explaining what they are doing to do and why it is necessary. Very honest and caring people who do good work!

5

Great Service, Affordable, and always very clear about immediate needs and costs. They even helped us with working out payments by introducing us to the credit card offered. With the small emergency we had at the time it was priceless. Every time we go in, Charlie and the other guys, at the Bulverde and Evans location, are so helpful and polite. I love that I can ask a question and given an educated answer without making me feel stupid. I have already had my daughter up there too with her car.