Not sure who the previous posters "reliable source" is, but I had a very positive experience with Belden's. Everything was explained to me and I was given an accurate, itemized estimate before any work was performed. They did a basic front brake job on my Mercury and also replaced the serpentine belt and tensioner without incident. The price was more than fair and I never felt like I was being fleeced. They also brought to my attention some other items that may need replacing at some point, but weren't pushy or overbearing. That being said, I will be back again for future maintenance.