Frustrating experience that was made a little better. I brought my car on Friday morning (Aug 30) for two tires that were low, one needed repair and the other needed replacement. Belden's guaranteed me that they would have my vehicle finished by the end of the day Friday I was not given any update throughout the day. On Saturday morning Belden's informed me that they were backed up Friday and could not get to my vehicle, but again guaranteed they would finish by 2pm as they closed at that time. At 1:15pm I called to ask about the status of my vehicle to which they told me they hadn't even began work on my car yet and would not finish by two as they had promised. I went to Belden's immediately to pick up my vehicle and to find another option. Luckily discount tires on Culebra was able to finish my vehicle that same day. The reason Belden gets 3 stars in this review, and not 1 is that they were apologetic and they patched the one tire for free as a way of apologizing. I appreciate the gesture and the politeness, but they still took 2 days from me. Which would not have been so bad if they had been proactive in informing me about my vehicle. I had to call them several times to get updates, and multiple times there was no answer. I did not appreciate that. I do however, want to give them credit for accepting responsibility and apologizing. Many people don't do that anymore.
Thanks for the feedback Sean. We understand the importance a vehicle is in allowing our customers to move about their busy days and we should have done a better job making sure we lived up to the promises we made. Unfortunately, we did not do so in this case. At a minimum, we should have communicated with you better. We apologize and would be thrilled if you gave us a chance to PROVE to you we are better than this. Again, our apologies and thank you for the feedback. This is a learning opportunity that we will use!
- Alamo Ranch Location